Frequently Asked Questions

Cancellation & Guarantee Policies

  • Cancellations must be made by noon, three days prior to check-in. Failure to do so may result in entire reservation cost being charged to the credit card on the reservation.
  • A valid credit card is required to hold and pay for your reservation.
  • We DO NOT ACCEPT Visa Debit or Mastercard debit as a method of payment despite being able to book with them. In order to guarantee the reservation you MUST provide us with a valid Visa, Mastercard or American Express.
  • Ingonish Chalets reserves the right to cancel reservations up to 1 day prior to check-in date when a reservation payment has not been made.

Winter Storm Cancellation Policy

Ingonish Chalets prioritizes the safety of guests and employees. Weather advisories are usually issued early enough to predict potential conditions in Ingonish. For winter season reservations (December 1 – April 30) affected by weather, the cancellation policy is 36 hours prior to arrival instead of 72 hours. If you contact us 36 hours before arrival, you are entitled to a full refund even if charged. Guests should monitor the weather in our area before traveling, as conditions can change quickly beyond Cape Smokey. In the event of a power outage, there is no back-up power in our chalets, and guests are not entitled to full refunds. If your stay is for more than one night and you choose to leave during an outage, we will reimburse you for the additional nights. If your stay was only for one night and you choose to leave, you may be entitled to a partial refund depending on the time you check-out.

Are you pet-friendly?

Pets allowed with an additional fee of $30.00 per stay.

What are your quiet hours?

For the comfort of our guest’s quiet time is 11pm. Any noise that disturbs other guests after 11pm may result in eviction without refund.

How do we check-in?

We now have a virtual office and have made the check-in process as quick as possible for our guests.
  • Check-In 4pm     Check-out 11am. We do not guarantee early arrivals or late checkout.
Your credit card is charged 3 days prior to arrival in line with our cancellation policy. On the day of check-in, go to our office (which is locked) right outside the door is a mailbox marked “Check-in”. This mail box will contain an envelope with your name. Your envelope will have your property map, keys and receipt.
Even though we no longer have an actual office, we are always here and reachable by phone between the hours of 9am – 7pm. Outside of these hours we are available for urgent matters and emergencies.

Do you provide housekeeping?

  • We do not provide daily housekeeping but do provide all needed blankets, sheets and towels for your stay.
  • We do not have a laundromat for customer use.

Where can we eat?

We do not have a restaurant on site BUT we do have a list of great local restaurants HERE.

Are you located ON the water?

We are not on the water and do not have an ocean view however, we do have private beach access which is a 5-minute walking trail located across the street!

Do you accept campers or tents?

We do NOT allow tents, camping or campers to stay on property.

Do you have any smoking units available?

All of our rooms are non-smoking.