OUR POLICIES

Cancellation & Guarantee policy:

Cancellations must be made by noon, three days prior to check-in. Failure to do so may result in entire reservation cost being charged to the credit card on the reservation.

A valid credit card is required to hold and pay for your reservation.

We DO NOT ACCEPT Visa Debit or Mastercard debit as a method of payment despite being able to book with them. In order to guarantee the reservation you MUST provide us with a valid Visa, Mastercard or American Express.

Ingonish Chalets reserves the right to cancel reservations up to 1 day prior to check-in date when a reservation payment has not been made.

Your credit card is charged 3 days prior to arrival in line with our cancellation policy

Quiet Time:

For the comfort of our guest’s quiet time is 11pm.
Any noise that disturbs other guests after 11pm may result in eviction without refund.

All of our rooms are non-smoking

No bonfires allowed on property

PETS

Pets allowed with an additional fee of $30.00 per stay.

Check-in procedure

We now have a virtual office and have made the check-in process as quick as possible for our guests.

Your credit card is charged 3 days prior to arrival. On the day of check-in, go to our office (which is locked) right outside the door is a mailbox marked “Check-in”. This mail box will contain an envelope with your name. Your envelope will have your property map, keys and receipt.

Even though we no longer have an actual office, we are always here and reachable by phone between the hours of 9am – 7pm. Outside of these hours we are available for urgent matters and emergencies.

 

General information

  • Check-In 4pm and  Check-out 11am. We do not guarantee early arrivals or late checkout.

  • We do not provide daily housekeeping but do provide all needed blankets, sheets and towels for your stay.

  • We do not have a laundromat for customer use.

  • There is no restaurant on site but a list of local restaurants can be found HERE.

  • We are not on the water and do not have an ocean view however, we do have private beach access which is a 5-minute walking trail located across the street.

  • We do not allow tents, camping or campers to stay on property.

  • We have Pack & Plays and Highchairs available. Please contact us by phone in advance as quantities are limited.